Phone System Issue: 10-second delay
Investigating - IT is investigating reports of a 10-second delay when placing some calls. The behavior on a desk phone and Jabber appears to be identical: calls and transfers to internal extensions appear to have a 10 second delay before the calls connect, but calls to outside numbers connect immediately.

We will continue to investigate this issue and resolve it on Monday, July 26.
Jul 23, 13:35 PDT

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Campus Services Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Phone System Issue: Intermittent Call Failures to Emergency Phone Number
Resolved - We believe this incident is resolved.
Jul 23, 13:36 PDT
Monitoring - One issue has been resolved (intermittent issues calling the operator by dialing 0), and we are continuing to monitor the second issue (intermittent call failures to 562-777-4000)
Jul 23, 11:30 PDT
Update - Biola IT is currently working with vendor support technicians to identify the source of this issue.
Jul 23, 08:41 PDT
Investigating - Biola is experiencing an intermittent phone issue where some callers are not able to complete calls to 562-777-4000, Biola's emergency phone number. It appears as though the issue is with Biola's phone system, and not with our phone service provider.

IT has opened a support case with our phone system vendor and will continue troubleshooting this issue with them tomorrow at 7 a.m.
Jul 22, 20:08 PDT
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
VPN & Wireless Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:01 PDT
Scheduled - On Monday (7/19) between 8:00 - 9:00 p.m., IT will perform maintenance on servers that provide access to the VPN & wireless services. The purpose of this maintenance is to install a new security certificate on servers that provide access to the VPN & wireless services.

During this window of time access to VPN & wireless services may be intermittent. After the maintenance is complete, your device may prompt you to trust a new security certificate for network-access.biola.edu. This is expected and safe to continue.

See My.Biola for more information: https://my.biola.edu/employees/news/2021/vpn--wireless-maintenance-july-19-at-8-pm-pdt.php
Jul 16, 13:11 PDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Datacenter & Internet Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 20:56 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 20:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:00 PDT
Scheduled - Biola’s campus firewalls will be updated to the latest version of software during a maintenance window on Friday (7/16) between 5:00 - 9:00 p.m.

With hardware redundancies in place, the expectation is that any service disruption should be minimal, if at all. This maintenance has been scheduled outside of business hours in case of unexpected disruption.

See My.Biola for more information: https://my.biola.edu/employees/news/2021/datacenter--internet-maintenance---friday-july-16-at-5-pm.php
Jul 16, 13:07 PDT
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

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