Identified - After 8/5/22 at 12:30pm, many Apple iOS devices (iPhone or iPad) that were previously connected to Biola-NetID WiFi may no longer connect automatically. In these cases, affected devices will show Biola-NetID as a saved WiFi network but repeatedly cycle as it fails to join.

To resolve this issue, the new WiFi certificate for Biola-NetID needs to be manually updated & trusted. Forgetting the network and rejoining will prompt the device to verify and trust the new network certificate (named network-access.biola.edu).

Instructions to perform this action can be found below. For assistance with these steps, or any Biola technology service, please contact the IT Helpdesk at it.helpdesk@biola.edu.

1. Navigate to the WiFi settings (Settings App > WiFi)
2. Under "My Networks" click the "i" icon next to Biola-NetID
3. Click "Forget This Network," when prompted click "Forget"
4. On the WiFi page, under select "Biola-NetID" to rejoin.
5. Enter in your NetID & Password and select "Join"
6. When prompted with the "Certificate" page, select "Trust"
7. Allow the device to reconnect and you should see a checkmark appear next to Biola-NetID confirming you've successfully reconnected.

Aug 5, 17:52 PDT

About This Site

For Canvas status please see https://status.instructure.com

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 12:00 PDT
Scheduled - On Friday (8/5) between 12:00 - 1:00 p.m., IT will perform maintenance on servers that provide access to the VPN & wireless services. We do not expect any interruption in service, however after the maintenance is complete, your device may prompt you to trust a new security certificate for network-access.biola.edu. This is expected and safe to continue.

The purpose of this maintenance is to install a new security certificate on servers that provide access to the VPN & wireless services.

Aug 1, 00:26 PDT
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 1, 00:18 PDT
Scheduled - Biola IT will perform maintenance on the campus voicemail & voice menu system on Thursday, August 4, between 5:00 - 10:00 p.m. PDT. The Cisco voicemail & voice menu system will be offline for periods of time during this window in order to perform a major software upgrade.

There will be service disruptions to leaving voicemail messages on Biola phones during this maintenance window. Calls to and from the university will still be placed normally.

The purpose of this maintenance is to perform a major software upgrade to our Cisco voicemail & voice menu system.

Jul 15, 07:54 PDT
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 00:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 PDT
Scheduled - At midnight on Aug 3rd, Biola IT will restart the Banner system responsible for student registration to resolve an unexpected problem. Several other systems will also be affected. The expected downtime is 45 minutes.
Aug 2, 19:13 PDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022
Completed - The scheduled maintenance has been completed.
Jul 30, 03:00 PDT
Update - Scheduled maintenance is still progressing, albeit slowly. Changing anticipated end time to 3:00 a.m.
Jul 30, 01:42 PDT
Update - Scheduled maintenance is taking longer than expected and will continue until 2am.
Jul 29, 22:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 26, 09:50 PDT
Scheduled - Biola IT will perform maintenance on the campus phone system on Friday, July 29, between 4:00 - 11:00 p.m. PDT. The Cisco phone system will be offline for periods of time during this window in order to perform a major software upgrade.

There will be service disruptions to placing and receiving phone calls on both Cisco desk phones and Cisco Jabber softphones during this maintenance window. Calls placed to the university will be forwarded to backup phone services during this time.

The goal of the maintenance is to perform a major software upgrade to our Cisco phone system.

Jul 15, 08:04 PDT
Jul 29, 2022