Update - The Health Center database has been repaired. The Facilities Management Work Order repair process is still ongoing but does not look like it will complete before 5 p.m. Our plan is to let it continue running overnight and check it on Saturday morning. We will update the status here as soon as we know more.
Apr 9, 16:24 PDT
Identified - Several Filemaker Pro databases experienced corruption due to a server error. Those databases are currently unavailable. IT is in the process of repairing them now. Please notify IT at it.helpdesk@biola.edu or ext 4740 if a Filemaker Pro database you use is unresponsive.
Apr 9, 14:47 PDT

About This Site

For Canvas status please see https://status.instructure.com

Academic Services Operational
Akindi Operational
Degree Works Operational
Insight Operational
Library Services Operational
My Account Operational
Canvas Conference (BigBlueButton) ? Operational
Canvas Learning Management System ? Operational
Apporto Virtual Labs ? Operational
Administrative Services Partial Outage
Banner ? Operational
Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Citrix Workspace Operational
Confluence ? Operational
CRM Recruit Operational
CRM Advise Operational
Formstack ? Operational
Password Reset ? Operational
Filemaker Pro Database Hosting ? Partial Outage
Biola Websites Operational
Main Biola Website Operational
Biola LEARN Operational
Giving Website (NetCommunity) Operational
Campus Services Operational
Adirondack (Housing) Operational
Authentication ? Operational
Billing and Payment (TouchNet) Operational
Biola Directory Operational
Blackboard Transact Operational
eAccounts Operational
My.Biola Operational
Printing (Pharos) Operational
Telephones Operational
Timecard Operational
Google Apps Operational
Calendar Operational
Docs Operational
Drive Operational
Gmail Operational
Groups Operational
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Sheets Operational
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Network Operational
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VPN Operational
Wired Network Operational
Wireless Network Operational
Zoom Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

Unresolved incident: Filemaker Pro database service disruption.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 PDT
Scheduled - On Saturday (4/3) between 7:00 - 11:59 a.m., IT will update the service that allows users to log into Biola wifi and VPN services.

During this window the Biola-Guest and MyDevices registration portals will be down briefly as the server reloads. Biola-NetID wireless and VPN services should be unaffected by this maintenance.

The purpose of this maintenance is to install a software upgrade.
Mar 29, 17:20 PDT
Completed - The scheduled maintenance has been completed.
Apr 3, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 PDT
Scheduled - Two campus wide power outages are scheduled to safely install some new high voltage equipment as part of the Central Plant Upgrade. The second power outage is scheduled for Saturday, April 3rd, from 7-9 AM. The planned duration of this outage is 2 hours.

All Internet service and instructional/classroom technology will be down during this outage, which may extend longer if there are equipment failures. Please remember to shut down your computers and electronic equipment accordingly.

Additional impact of this power outage includes the following:
- On-campus offices will not have internet or phone service (except for Lim, Campus Safety, & Metzger).
- Emergency calls will still be received by Campus Safety Switchboard.
- The off-campus apartments will continue to have internet and phone service.
- The Professional Building will not have internet or phone service.
- Blue-light (emergency) phones and courtesy phones on campus will continue to function.

For any power-related questions prior to the outage, please contact Facilities Management at 562-903-4898. For technology related questions, please contact the IT Helpdesk at 562-903-4740 or it.helpdesk@biola.edu.
Mar 29, 17:18 PDT
Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021
Resolved - This incident has been resolved. All services are functioning as intended.
Mar 29, 15:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 15:31 PDT
Investigating - Citrix is currently unable to launch applications such as Vena. Biola IT is investigating the problem.
Mar 29, 14:54 PDT
Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.