Biola University Status

Biola Wireless & VPN Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2022 - 22:00 PST

Scheduled - On Thursday (12/1) beginning at 10:00 p.m. PST, IT will install a patch on the service that allows users to log into Biola wireless and VPN services. The maintenance window will be open for 4 hours, concluding by Friday, 12/2, at 2:00 a.m. PST.

Biola-NetID wireless and VPN services should be unaffected by this maintenance. During this window the Biola-Guest and MyDevices registration portals will be down briefly as the server reloads.

The purpose of the maintenance is to install new security certificates and a software update to resolve a security vulnerability.

About This Site

For Canvas status please see https://status.instructure.com

Academic Services Operational

Akindi Operational

Degree Works Operational

EAB Navigate Operational

Library Services Operational

My Account Operational

Canvas Conference (BigBlueButton) Operational

Canvas Learning Management System Operational

Apporto Virtual Labs Operational

Biola Mobile App (Ready Education) Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

Perceptive Content (ImageNow) Operational

Citrix Workspace Operational

Confluence Operational

CRM Recruit Operational

CRM Advise Operational

Formstack Operational

Password Reset Operational

Filemaker Pro Database Hosting Operational

Desktop and Mobile Computers Operational

Biola Engage Operational

Alight Employee Benefits Portal Operational

Crashplan computer backup Operational

TerminalFour Operational

Biola Websites Operational

Main Biola Website Operational

Biola LEARN Operational

Giving Website (NetCommunity) Operational

Campus Services Operational

Adirondack (Housing) Operational

Authentication Operational

Billing and Payment (TouchNet) Operational

Biola Directory Operational

Transact Operational

eAccounts Operational

My.Biola Operational

Printing (Pharos) Operational

Telephones Operational

Timecard Operational

Google Apps Operational

Calendar Operational

Docs Operational

Drive Operational

Gmail Operational

Groups Operational

Hangouts Operational

Sheets Operational

Sites Operational

Slides Operational

Network Under Maintenance

Internet Service Providers Operational

VPN Under Maintenance

Wired Network Operational

Wireless Network Under Maintenance

Zoom Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2022

Metzger Door Access Card Reader - Partial Outage

Resolved - All Metzger card readers are back up after replacing multiple components that were damaged by Sunday night’s campus power spikes/outage. Thank you for your patience.
Dec 1, 15:36 PST

Investigating - There are currently seven door card readers not working in Metzger Hall, spread across all 3 floors. The specific doors affected by this outage are: Lower Level Rear, Accounting, Cashier, Front Middle Level, Metzger Upper West, Undergrad Admissions, Grad Admissions, Enrollment VP.

There is currently no ETA on the repair, but we will continue troubleshooting with Transact and the Card Office first thing in the morning. Campus Safety has been notified.
Nov 29, 19:01 PST

Nov 30, 2022

No incidents reported.

Nov 29, 2022

VPN Service Enhanced with MFA

Completed - The scheduled maintenance has been completed.
Nov 29, 21:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 PST

Scheduled - Biola Information Technology (IT) is adding an additional layer of security to Biola’s VPN service by enabling multifactor authentication (MFA) on Tuesday evening, November 29, at 6 p.m.

After MFA on VPN is enabled, you will be prompted to sign into Microsoft MFA with your Biola password and an additional factor (such as a text message, smartphone app, etc.) when using Biola’s VPN service. Connecting to the VPN service will require this step after November 29.

For more information about setting up your new sign-in for your Biola Microsoft account, please see the article published in My Biola earlier this year: https://my.biola.edu/employees/news/2022/set-up-your-new-sign-in-for-biola-microsoft-account.php
Nov 28, 11:28 PST

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.