Biola University Status

All Systems Operational

Academic Services Operational

Akindi Operational

Canvas Operational

Degree Works Operational

Insight Operational

Library Services Operational

My Account Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

Perceptive Content (ImageNow) Operational

Biola Websites Operational

Main Biola Website Operational

Biola LEARN Operational

Giving Website (NetCommunity) Operational

Campus Services Operational

Adirondack (Housing) Operational

Authentication Operational

Billing and Payment (TouchNet) Operational

Biola Directory Operational

Blackboard Transact Operational

eAccounts Operational

Printing (Pharos) Operational

Telephones Operational

Timecard Operational

WebEx Operational

Google Apps Operational

Calendar Operational

Docs Operational

Drive Operational

Gmail Operational

Groups Operational

Hangouts Operational

Sheets Operational

Sites Operational

Slides Operational

Network Operational

Internet Service Providers Operational

VPN Operational

Wired Network Operational

Wireless Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

Urgent Confluence Security Update

Resolved - Confluence has been updated and services have been restored.
Apr 18, 11:35 PDT

Identified - Confluence is undergoing an urgent security update to patch a vulnerability identified by the vendor. Service should be restored before noon.
Apr 18, 09:53 PDT

Delayed rollout of new Gmail feature

Resolved - The Gmail feature that allows users to write emails and send later is now working. If you cannot see the new feature, clear the cookies and cache on your browser and restart it.

Here are Google's directions for clearing cookies and cache in Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Apr 18, 09:02 PDT

Investigating - The new Gmail feature that allows users to write an email and send it later is currently not available. Biola IT has reached out to Google to investigate the problem.
Apr 17, 09:39 PDT

Apr 16, 2019

my.biola.edu Will Shutdown on April 15

Completed - The scheduled maintenance has been completed.
Apr 16, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:30 PDT

Scheduled - My.biola will officially shut down on April 15, 2019, and all services and tools that are currently housed on my.biola.edu will be available on myaccount.biola.edu.
See http://inside.biola.edu/news/article/2019/mar/07/mybiolaedu-will-shutdown-april-15 for more details.
Mar 20, 10:33 PDT

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

Verizon cellular calls failing

Resolved - The Verizon cellular calling issue has been resolved. Our phone circuit provider confirmed that services were restored early this morning, and our testing with Campus Safety confirms that calls which were previously failing are now completing successfully. This service impact has concluded.

For assistance with any Biola technology service please contact the IT Helpdesk by email (it.helpdesk@biola.edu), phone (562) 903-4740, or chat. To view the status of Biola systems and subscribe for maintenance updates please visit https://status.biola.edu/.
Apr 10, 09:58 PDT

Update - Verizon has moved some of their wireless services to an alternate path as they continue to repair their fiber optic cable. Our tests indicate that Verizon cellular service is not fully restored. We will continue to monitor the situation and provide updates as we receive them.
Apr 9, 16:57 PDT

Identified - IT received an update from Level 3 that a fiber-optic cable was cut somewhere between Barstow and Bakersfield, California. Level 3 states that the problem with Verizon wireless calls not getting through may be related to this fiber cable repair. We are reaching out to clients to provide updates about this issue.
Apr 9, 15:19 PDT

Update - IT placed a ticket with Level3/Century Link to troubleshoot samples calls made from Verizon mobile phones to (562) 903-6000. Some of our test calls from Verizon cell phones are already beginning to get through to the Campus Safety Communications Center. We will update again once the issue is fully resolved.
Apr 9, 15:02 PDT

Investigating - We have received a report that Verizon cell phone calls to the university are failing with an automated message saying welcome to Verizon wireless, and that the number is unavailable. It has been reported that other providers (T-Mobile, Sprint) are able to reach the Biola number. We will investigate.
Apr 9, 13:58 PDT