Update - No new issues have been reported and we are continuing to monitor the situation.
Jun 26, 15:36 PDT
Monitoring - Canvas accounts are not being created for some new users. Since reported, the issue seems to have been resolved but is being closely monitored for the next 48 hours.

If you encounter any further discrepancies please contact the IT Helpdesk at (562) 903-4740
Jun 25, 14:19 PDT
Academic Services Degraded Performance
Akindi Operational
Canvas Degraded Performance
Degree Works Operational
Insight Operational
Library Services Operational
My Account Operational
Administrative Services Operational
Banner ? Operational
Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Citrix Workspace Operational
Biola Websites Operational
Main Biola Website Operational
Biola LEARN Operational
Giving Website (NetCommunity) Operational
Campus Services Operational
Adirondack (Housing) Operational
Authentication ? Operational
Billing and Payment (TouchNet) Operational
Biola Directory Operational
Blackboard Transact Operational
eAccounts Operational
Printing (Pharos) Operational
Telephones Operational
Timecard Operational
WebEx Operational
Google Apps Operational
Calendar Operational
Docs Operational
Drive Operational
Gmail Operational
Groups Operational
Hangouts Operational
Sheets Operational
Sites Operational
Slides Operational
Network Operational
Internet Service Providers Operational
VPN Operational
Wired Network Operational
Wireless Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Website maintenance Jun 27, 06:00-07:00 PDT
Many of Biola's websites, including the Biola homepage, My Account, and Biola LEARN, will be undergoing brief maintenance on Thursday morning (06/27) between 6:00 a.m. - 7:00 a.m. PST. During this time window you may see a maintenance page while scheduled upgrades are being installed.

Please subscribe for maintenance updates at https://status.biola.edu, and contact the IT Helpdesk at (562) 903-4740 for questions related to these services or this scheduled maintenance window.
Posted on Jun 21, 11:42 PDT
Past Incidents
Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Completed - The scheduled maintenance has been completed.
Jun 21, 11:46 PDT
Scheduled - On June 6th, Biola IT will remotely upgrade the Citrix Receiver and Citrix Workspace applications installed on Windows computers to the latest version of Citrix Workspace. Citrix Workspace is the rebranded version of Citrix Receiver and is used to access various academic and administrative software applications like Vena, Nvivo, Raiser's Edge, and more.

When the upgrade process starts, any open Citrix clients will shut down. Please allow approximately ten minutes for the upgrade to complete and then resume using Citrix Workspace as needed.
Off-campus computers will not get the upgrade until they connect to Biola's Cisco VPN or return to campus.

This upgrade is happening in response to a major security vulnerability that Citrix recently discovered in all but the latest versions of their Receiver and Workspace clients. Biola IT is upgrading as a preventative measure. Please contact the IT Helpdesk at it.helpdesk@biola.edu or 562-903-4740 with questions.
Jun 5, 18:15 PDT
Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019
Resolved - Google has resolved the problem with the Google Calendar.
Jun 18, 12:33 PDT
Investigating - Google Calendar is experiencing a service disruption that has affected many Biola users. Google is aware of the problem and is working to resolve it. You can see real-time updates from Google about the status of their services here:
https://www.google.com/appsstatus
Jun 18, 11:53 PDT
Resolved - Biola IT has restored the search feature of the Biola Directory.
Jun 18, 12:18 PDT
Update - We are continuing to work on a fix for this issue.
Jun 18, 12:14 PDT
Identified - The Biola Directory search feature is not functioning correctly. IT has identified the problem and is working to correct it.
Jun 18, 12:09 PDT
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.