Update - Ready Education vendor partner has identified the issue. Biola IT will continue to work with the vendor partner to fix the current issue.
Oct 19, 13:20 PDT
Update - IT is currently working with Ready Education partner to fix this issue.
Oct 18, 13:44 PDT
Identified - Biola IT has identified an issue with the Biola App. We are working with the service provider (Ready Education) to implement a solution. Until resolved, the Biola App will not receive updated information on courses or associated coursework.
Oct 15, 16:19 PDT

About This Site

For Canvas status please see https://status.instructure.com

Academic Services Partial Outage
Akindi Operational
Degree Works Operational
EAB Navigate Operational
Library Services Operational
My Account Operational
Canvas Conference (BigBlueButton) ? Operational
Canvas Learning Management System ? Operational
Apporto Virtual Labs ? Operational
Biola Mobile App (Ready Education) Partial Outage
Administrative Services Operational
Banner ? Operational
Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Citrix Workspace Operational
Confluence ? Operational
CRM Recruit Operational
CRM Advise Operational
Formstack ? Operational
Password Reset ? Operational
Filemaker Pro Database Hosting ? Operational
Desktop and Mobile Computers Operational
Biola Websites Operational
Main Biola Website Operational
Biola LEARN Operational
Giving Website (NetCommunity) Operational
Campus Services Operational
Adirondack (Housing) Operational
Authentication ? Operational
Billing and Payment (TouchNet) Operational
Biola Directory Operational
Transact Operational
eAccounts Operational
My.Biola Operational
Printing (Pharos) Operational
Telephones Operational
Timecard Operational
Google Apps Operational
Calendar Operational
Docs Operational
Drive Operational
Gmail Operational
Groups Operational
Hangouts Operational
Sheets Operational
Sites Operational
Slides Operational
Network Operational
Internet Service Providers Operational
VPN Operational
Wired Network Operational
Wireless Network Operational
Zoom Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner Fall upgrade Oct 23, 16:00 - Oct 24, 00:00 PDT
Banner Enterprise system and related services will be down for maintenance, starting at 4 PM on October 23, 2021. The services will be fully operational by 11:59 PM, October 23, 2021. Please check status.biola.edu for additional details during the maintenance window. The following are some of the technologies that will not be available during the maintenance window: Banner, Registration, MyAccount, and DegreeWorks.
Posted on Oct 18, 13:54 PDT
Past Incidents
Oct 19, 2021

Unresolved incident: Reduced Functionality for Biola's Mobile App.

Oct 18, 2021
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 18:11 PDT
Monitoring - IT applied a fix to the problem and we are monitoring the outcome.
Oct 14, 16:20 PDT
Investigating - Users are unable to sign into multiple Bizhub copiers on campus with their NetID and password. Card swipe authentication is slow but appears to be functional. Direct printing to copiers is working. IT is aware of the problem and investigating.
Oct 14, 15:53 PDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Completed - The scheduled maintenance has been completed.
Oct 11, 10:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:01 PDT
Scheduled - Biola IT is planning to perform required maintenance on Biola's housing system (Adirondack Housing) on Monday, October 11, starting at 7 AM. The maintenance will take approximately 4 hours.
Oct 4, 15:16 PDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - This incident has been resolved.
Oct 6, 09:36 PDT
Update - This issue with some apps not opening in the Citrix Workspace client is resolved.
Oct 6, 09:36 PDT
Investigating - The citrix.biola.edu web client is not launching applications properly. IT is aware of the problem and working on a solution.

In the meantime, the Citrix Workspace application is still a functioning alternative. Please see our directions on how to use the Citrix Workspace client here: https://confluence.biola.edu/display/itservices/How+to+Run+Citrix+Workspace
Oct 5, 12:55 PDT
Oct 5, 2021