Identified - Biola IT has identified an issue with the Pharos print and copy system that causes random and unwanted duplication of printouts. Pharos has been unable to resolve the problem. IT is in the process of implementing a new print and copy system called PrinterLogic, which is expected to resolve this issue. In the interim, if you encounter this problem, please create a ticket and we will suspend all future printing charges for your department printer. If affected, consider monitoring print jobs and canceling any unwanted duplicates to prevent wasting paper and toner.
IT estimates that PrinterLogic will replace Pharos across all department printers and copiers by the end of this calendar year. We will prioritize the PrinterLogic implementation for printers affected by this issue.
Benefits of PrinterLogic:
*Employees can install a printer or copier on their Biola computer using the PrinterLogic web interface --- there is no longer any need to contact IT for assistance. *IT will no longer charge for print and copy usage; quotas will be applied and can be increased on request. *Department managers will no longer need to add and remove employees from their printing cost center. All employees, including student workers, will have access to PrinterLogic automatically. *There will be no changes to how paper and toner are ordered and supplied. Toner is delivered when it is needed; paper is delivered as requested. *Physically relocating a printer or copier will be accomplished more quickly.
Sep 19, 2023 - 16:50 PDT
The scheduled maintenance has been completed.
Sep 22, 20:36 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 PDT
Biola IT will be performing an upgrade to the Cognos Production system on Friday, September 22, from 5 PM to 9 PM. The Cognos reporting service will not be available during the maintenance window.
Sep 14, 15:39 PDT
Sep 21, 2023
No incidents reported.
Sep 20, 2023
No incidents reported.
Sep 19, 2023
Unresolved incident: Pharos system - unwanted duplicate print jobs.
In working with our new phone service provider, we have enabled international calling to many countries, including to Brazil, Canada, France, Germany, Hungary, Mexico, Spain, Sweden, Switzerland, Taiwan, Turkey, and the UK, among others. If you experience problems calling a specific country please contact the IT team either at email@example.com or 562.903.4740.
Sep 15, 16:27 PDT
We are currently investigating this issue.
Sep 15, 09:15 PDT