Identified - After 8/5/22 at 12:30pm, many Apple iOS devices (iPhone or iPad) that were previously connected to Biola-NetID WiFi may no longer connect automatically. In these cases, affected devices will show Biola-NetID as a saved WiFi network but repeatedly cycle as it fails to join.

To resolve this issue, the new WiFi certificate for Biola-NetID needs to be manually updated & trusted. Forgetting the network and rejoining will prompt the device to verify and trust the new network certificate (named network-access.biola.edu).

Instructions to perform this action can be found below. For assistance with these steps, or any Biola technology service, please contact the IT Helpdesk at it.helpdesk@biola.edu.

1. Navigate to the WiFi settings (Settings App > WiFi)
2. Under "My Networks" click the "i" icon next to Biola-NetID
3. Click "Forget This Network," when prompted click "Forget"
4. On the WiFi page, under select "Biola-NetID" to rejoin.
5. Enter in your NetID & Password and select "Join"
6. When prompted with the "Certificate" page, select "Trust"
7. Allow the device to reconnect and you should see a checkmark appear next to Biola-NetID confirming you've successfully reconnected.

Aug 05, 2022 - 17:52 PDT

About This Site

For Canvas status please see https://status.instructure.com

Academic Services Operational
Akindi Operational
Degree Works Operational
EAB Navigate Operational
Library Services Operational
My Account Operational
Canvas Conference (BigBlueButton) ? Operational
Canvas Learning Management System ? Operational
Apporto Virtual Labs ? Operational
Biola Mobile App (Ready Education) Operational
Administrative Services Operational
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Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Citrix Workspace Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022
Resolved - Banner server was restored and verified that all services are running as expected.
Oct 3, 14:59 PDT
Identified - The issue has been identified, and Banner services are currently being brought back online.
Oct 3, 14:44 PDT
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 22:19 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:00 PDT
Scheduled - Biola IT is planning to perform maintenance on Friday, September 30, from 7 PM to 11:59 PM
Sep 29, 11:42 PDT
Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - Citrix incident resolved.
Sep 21, 08:46 PDT
Monitoring - The issue was identified, and a fix has been applied. Appears to be operational on Biola's network. Currently monitoring.
Sep 20, 11:19 PDT
Investigating - The Citrix Workspace App is not connecting to applications while on Biola's network. Off-network instances are not affected. Currently investigating.
Sep 20, 10:50 PDT