Biola University Status

Update - No new issues have been reported and we are continuing to monitor the situation.
Jun 26, 15:36 PDT

Monitoring - Canvas accounts are not being created for some new users. Since reported, the issue seems to have been resolved but is being closely monitored for the next 48 hours.

If you encounter any further discrepancies please contact the IT Helpdesk at (562) 903-4740
Jun 25, 14:19 PDT

Academic Services Degraded Performance

Akindi Operational

Canvas Degraded Performance

Degree Works Operational

Insight Operational

Library Services Operational

My Account Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

Perceptive Content (ImageNow) Operational

Citrix Workspace Operational

Biola Websites Operational

Main Biola Website Operational

Biola LEARN Operational

Giving Website (NetCommunity) Operational

Campus Services Operational

Adirondack (Housing) Operational

Authentication Operational

Billing and Payment (TouchNet) Operational

Biola Directory Operational

Blackboard Transact Operational

eAccounts Operational

Printing (Pharos) Operational

Telephones Operational

Timecard Operational

WebEx Operational

Google Apps Operational

Calendar Operational

Docs Operational

Drive Operational

Gmail Operational

Groups Operational

Hangouts Operational

Sheets Operational

Sites Operational

Slides Operational

Network Operational

Internet Service Providers Operational

VPN Operational

Wired Network Operational

Wireless Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Website maintenance Jun 27, 06:00-07:00 PDT

Many of Biola's websites, including the Biola homepage, My Account, and Biola LEARN, will be undergoing brief maintenance on Thursday morning (06/27) between 6:00 a.m. - 7:00 a.m. PST. During this time window you may see a maintenance page while scheduled upgrades are being installed.

Please subscribe for maintenance updates at https://status.biola.edu, and contact the IT Helpdesk at (562) 903-4740 for questions related to these services or this scheduled maintenance window.
Posted on Jun 21, 11:42 PDT

Past Incidents

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

Citrix Client Urgent Upgrade

Completed - The scheduled maintenance has been completed.
Jun 21, 11:46 PDT

Scheduled - On June 6th, Biola IT will remotely upgrade the Citrix Receiver and Citrix Workspace applications installed on Windows computers to the latest version of Citrix Workspace. Citrix Workspace is the rebranded version of Citrix Receiver and is used to access various academic and administrative software applications like Vena, Nvivo, Raiser's Edge, and more.

When the upgrade process starts, any open Citrix clients will shut down. Please allow approximately ten minutes for the upgrade to complete and then resume using Citrix Workspace as needed.
Off-campus computers will not get the upgrade until they connect to Biola's Cisco VPN or return to campus.

This upgrade is happening in response to a major security vulnerability that Citrix recently discovered in all but the latest versions of their Receiver and Workspace clients. Biola IT is upgrading as a preventative measure. Please contact the IT Helpdesk at it.helpdesk@biola.edu or 562-903-4740 with questions.
Jun 5, 18:15 PDT

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

Google Calendar Service Disruption

Resolved - Google has resolved the problem with the Google Calendar.
Jun 18, 12:33 PDT

Investigating - Google Calendar is experiencing a service disruption that has affected many Biola users. Google is aware of the problem and is working to resolve it. You can see real-time updates from Google about the status of their services here:
https://www.google.com/appsstatus
Jun 18, 11:53 PDT

Biola Directory Service Disruption

Resolved - Biola IT has restored the search feature of the Biola Directory.
Jun 18, 12:18 PDT

Update - We are continuing to work on a fix for this issue.
Jun 18, 12:14 PDT

Identified - The Biola Directory search feature is not functioning correctly. IT has identified the problem and is working to correct it.
Jun 18, 12:09 PDT

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Subscribe to Incident

Subscribe to Incident