Identified - Biola IT has identified an issue with the Pharos print and copy system that causes random and unwanted duplication of printouts. Pharos has been unable to resolve the problem. IT is in the process of implementing a new print and copy system called PrinterLogic, which is expected to resolve this issue. In the interim, if you encounter this problem, please create a ticket and we will suspend all future printing charges for your department printer. If affected, consider monitoring print jobs and canceling any unwanted duplicates to prevent wasting paper and toner.

Printing ticket link:
https://services.biola.edu/TDClient/75/Portal/Requests/TicketRequests/NewForm?ID=p-i2wsG4iZE_&RequestorType=ServiceOffering

IT estimates that PrinterLogic will replace Pharos across all department printers and copiers by the end of this calendar year. We will prioritize the PrinterLogic implementation for printers affected by this issue.

Benefits of PrinterLogic:

*Employees can install a printer or copier on their Biola computer using the PrinterLogic web interface --- there is no longer any need to contact IT for assistance.
*IT will no longer charge for print and copy usage; quotas will be applied and can be increased on request.
*Department managers will no longer need to add and remove employees from their printing cost center. All employees, including student workers, will have access to PrinterLogic automatically.
*There will be no changes to how paper and toner are ordered and supplied. Toner is delivered when it is needed; paper is delivered as requested.
*Physically relocating a printer or copier will be accomplished more quickly.

Sep 19, 2023 - 16:50 PDT

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Degraded Performance
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Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 20:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 PDT
Scheduled - Biola IT will be performing an upgrade to the Cognos Production system on Friday, September 22, from 5 PM to 9 PM. The Cognos reporting service will not be available during the maintenance window.
Sep 14, 15:39 PDT
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Unresolved incident: Pharos system - unwanted duplicate print jobs.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - In working with our new phone service provider, we have enabled international calling to many countries, including to Brazil, Canada, France, Germany, Hungary, Mexico, Spain, Sweden, Switzerland, Taiwan, Turkey, and the UK, among others. If you experience problems calling a specific country please contact the IT team either at it.helpdesk@biola.edu or 562.903.4740.
Sep 15, 16:27 PDT
Investigating - We are currently investigating this issue.
Sep 15, 09:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 22:43 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 22:42 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 11:38 PDT