All Systems Operational
Academic Services Operational
Akindi Operational
Canvas Operational
Degree Works Operational
Insight Operational
Library Services Operational
My Account Operational
Administrative Services Operational
Banner ? Operational
Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Biola Websites Operational
Main Biola Website Operational
Biola LEARN Operational
Giving Website (NetCommunity) Operational
Campus Services Operational
Adirondack (Housing) Operational
Authentication ? Operational
Billing and Payment (TouchNet) Operational
Biola Directory Operational
Blackboard Transact Operational
eAccounts Operational
Printing (Pharos) Operational
Telephones Operational
Timecard Operational
WebEx Operational
Google Apps Operational
Calendar Operational
Docs Operational
Drive Operational
Gmail Operational
Groups Operational
Hangouts Operational
Sheets Operational
Sites Operational
Slides Operational
Network Operational
Internet Service Providers Operational
VPN Operational
Wired Network Operational
Wireless Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - Confluence has been updated and services have been restored.
Apr 18, 11:35 PDT
Identified - Confluence is undergoing an urgent security update to patch a vulnerability identified by the vendor. Service should be restored before noon.
Apr 18, 09:53 PDT
Resolved - The Gmail feature that allows users to write emails and send later is now working. If you cannot see the new feature, clear the cookies and cache on your browser and restart it.

Here are Google's directions for clearing cookies and cache in Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Apr 18, 09:02 PDT
Investigating - The new Gmail feature that allows users to write an email and send it later is currently not available. Biola IT has reached out to Google to investigate the problem.
Apr 17, 09:39 PDT
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:30 PDT
Scheduled - My.biola will officially shut down on April 15, 2019, and all services and tools that are currently housed on my.biola.edu will be available on myaccount.biola.edu.
See http://inside.biola.edu/news/article/2019/mar/07/mybiolaedu-will-shutdown-april-15 for more details.
Mar 20, 10:33 PDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Resolved - The Verizon cellular calling issue has been resolved. Our phone circuit provider confirmed that services were restored early this morning, and our testing with Campus Safety confirms that calls which were previously failing are now completing successfully. This service impact has concluded.

For assistance with any Biola technology service please contact the IT Helpdesk by email (it.helpdesk@biola.edu), phone (562) 903-4740, or chat. To view the status of Biola systems and subscribe for maintenance updates please visit https://status.biola.edu/.
Apr 10, 09:58 PDT
Update - Verizon has moved some of their wireless services to an alternate path as they continue to repair their fiber optic cable. Our tests indicate that Verizon cellular service is not fully restored. We will continue to monitor the situation and provide updates as we receive them.
Apr 9, 16:57 PDT
Identified - IT received an update from Level 3 that a fiber-optic cable was cut somewhere between Barstow and Bakersfield, California. Level 3 states that the problem with Verizon wireless calls not getting through may be related to this fiber cable repair. We are reaching out to clients to provide updates about this issue.
Apr 9, 15:19 PDT
Update - IT placed a ticket with Level3/Century Link to troubleshoot samples calls made from Verizon mobile phones to (562) 903-6000. Some of our test calls from Verizon cell phones are already beginning to get through to the Campus Safety Communications Center. We will update again once the issue is fully resolved.
Apr 9, 15:02 PDT
Investigating - We have received a report that Verizon cell phone calls to the university are failing with an automated message saying welcome to Verizon wireless, and that the number is unavailable. It has been reported that other providers (T-Mobile, Sprint) are able to reach the Biola number. We will investigate.
Apr 9, 13:58 PDT