All Systems Operational

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For Canvas status please see https://status.instructure.com

Uptime over the past 90 days. View historical uptime.
Academic Services Operational
90 days ago
100.0 % uptime
Today
Akindi Operational
Degree Works Operational
Insight Operational
Library Services Operational
My Account Operational
Canvas Conference (BigBlueButton) ? Operational
90 days ago
100.0 % uptime
Today
Canvas Learning Management System ? Operational
90 days ago
100.0 % uptime
Today
Apporto Virtual Labs ? Operational
90 days ago
100.0 % uptime
Today
Administrative Services Operational
90 days ago
99.84 % uptime
Today
Banner ? Operational
Cognos ? Operational
Raiser's Edge ? Operational
Perceptive Content (ImageNow) ? Operational
Citrix Workspace Operational
Confluence ? Operational
90 days ago
100.0 % uptime
Today
CRM Recruit Operational
90 days ago
99.76 % uptime
Today
CRM Advise Operational
90 days ago
99.76 % uptime
Today
Formstack ? Operational
Biola Websites Operational
Main Biola Website Operational
Biola LEARN Operational
Giving Website (NetCommunity) Operational
Campus Services Operational
Adirondack (Housing) Operational
Authentication ? Operational
Billing and Payment (TouchNet) Operational
Biola Directory Operational
Blackboard Transact Operational
eAccounts Operational
My.Biola Operational
Printing (Pharos) Operational
Telephones Operational
Timecard Operational
WebEx Operational
Google Apps Operational
Calendar Operational
Docs Operational
Drive Operational
Gmail Operational
Groups Operational
Hangouts Operational
Sheets Operational
Sites Operational
Slides Operational
Network Operational
Internet Service Providers Operational
VPN Operational
Wired Network Operational
Wireless Network Operational
Zoom Cloud Recording Operational
Zoom Zoom Chat Operational
Zoom Zoom Meetings Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom Web Client Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
VPN Service Upgrade Sep 25, 06:00-08:00 PDT
Biola’s VPN service will be down for 30-60 minutes during an upgrade on Friday (9/25) between 6:00-8:00 a.m. PDT. This work will install software and security updates for both the VPN firewalls and the VPN client software.

During the maintenance window you will not have a consistent connection to Biola using the VPN service until the maintenance is complete. After the upgrade, your Cisco AnyConnect VPN client software will upgrade to the latest version (4.9.02028).
Posted on Sep 22, 16:32 PDT
Internet Service Upgrade Sep 26, 07:00-08:00 PDT
Biola’s campus Internet service will be upgraded during a maintenance window on Saturday (9/26) between 7:00 a.m. - 8:00 a.m. PDT. This work will upgrade one of Biola’s two Internet connections from 1Gbps to 2Gbps of bandwidth (capacity).

During this maintenance window IT services will remain available from off-campus, and users on-campus may experience a brief loss of Internet service.
Posted on Sep 22, 16:29 PDT
Degree Works upgrade schedule Sep 26, 19:00 - Sep 27, 00:00 PDT
Biola IT is planning for the Degree Works upgrade on Saturday, September 26, 2020, from 7 PM to 11:59 PM.
Posted on Sep 21, 15:56 PDT
Banner Fall upgrade Oct 10, 16:00 - Oct 11, 00:00 PDT
Ellucian Banner and related services will be down for maintenance, starting at 4 PM on October 10th, 2020. The services will be fully operational by 11:59 PM, October 10, 2020.
Posted on Aug 24, 14:26 PDT
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Urgent Wireless Internet Upgrade
Completed - The scheduled maintenance has been completed.
Sep 19, 23:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:01 PDT
Update - Maintenance will begin at 10 pm, not 8 pm as mistakenly timed in this status posting. This event has been corrected to reflect the 10 pm start time.
Sep 19, 19:09 PDT
Scheduled - Biola’s wireless Internet will be down intermittently for 30-60 minutes on Saturday (9/19) between 10:00-11:59 p.m. PDT. This urgent upgrade is an effort to quickly address wireless instability issues observed on campus this past week.

What this means for you:
If you are on-campus using WiFi during this time, you may not be able to connect to the Internet from your devices until the maintenance is complete.
Sep 19, 11:29 PDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Formstack Service Disruption
Resolved - The service disruption with Formstack was resolved.
Sep 15, 11:53 PDT
Identified - Some Formstack users are currently experiencing a disruption impacting Formstack forms and account access.

Formstack has identified the root cause and is working towards a solution.
Sep 15, 10:33 PDT
Sep 14, 2020
Calls not completing to Health Center, Nursing, and Bookstore
Resolved - All the 3 voice menu numbers are now working. Inbound calls are getting their respective voice call menus.
Sep 14, 11:02 PDT
Investigating - Voice Menus for the Health Center, Nursing and the Bookstore are not picking up incoming calls after last Friday evening’s maintenance. Technicians are investigating.
Sep 14, 09:20 PDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Phone System Maintenance - 9/11 at 6 p.m.
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 PDT
Update - Maintenance is still in progress, and window is being extended by 2 hours, until 11 pm. The start of our work had to be delayed by 2 hours while we waited for our vendor to put the phone line forwarding in place.
Sep 11, 20:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:01 PDT
Scheduled - Biola IT will perform maintenance on the campus phone system this evening, Friday, September 11, between 6:00 - 9:00 p.m. Cisco desk phones and Jabber may be offline for up to 15 minutes while the phone servers are rebooted and phones reload.

What this means for you:
Cisco desk phone and Jabber softphone services will be intermittent during the maintenance, and phones will reboot.

Purpose of this maintenance:
The goal of the maintenance is to replace security certificates that will be expiring soon.

For assistance with any Biola technology service please contact the IT Helpdesk at it.helpdesk@biola.edu. To view the status of Biola systems and subscribe for maintenance updates please visit https://status.biola.edu/.

Information Technology
Sep 11, 16:56 PDT
Sep 10, 2020

No incidents reported.

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