Bizhub copier sign in feature not working

Incident Report for Biola University

Resolved

This incident has been resolved.

Posted Oct 14, 2021 - 18:11 PDT

Monitoring

IT applied a fix to the problem and we are monitoring the outcome.

Posted Oct 14, 2021 - 16:20 PDT

Investigating

Users are unable to sign into multiple Bizhub copiers on campus with their NetID and password. Card swipe authentication is slow but appears to be functional. Direct printing to copiers is working. IT is aware of the problem and investigating.

Posted Oct 14, 2021 - 15:53 PDT

This incident affected: Campus Services (Printing (Pharos)).