IT Systems Maintenance

Scheduled Maintenance Report for Biola University

Completed

The scheduled maintenance has been completed. Thanks for your patience!

Posted May 12, 2019 - 20:18 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 12, 2019 - 15:00 PDT

Scheduled

Biola’s enterprise systems and websites will be down for up to 6 hours beginning on Sunday, May 12, 2019 at 3:00 p.m.

What this means for you:
During this maintenance window there will be no access to Biola’s enterprise systems from on-campus or off-campus. Biola websites will redirect to a maintenance page. Cisco Jabber phone service will not work from off-campus. Wireless internet on-campus will be down. VPN access to campus will be down.

Purpose of this maintenance:
To install software updates to Biola’s datacenter network switches.

For assistance with any Biola technology service please contact the IT Helpdesk by email (it.helpdesk@biola.edu), phone (562) 903-4740, or chat. To view the status of Biola systems and subscribe for maintenance updates please visit https://status.biola.edu/.

Posted May 07, 2019 - 15:37 PDT

This scheduled maintenance affected: Academic Services (Akindi, Degree Works, EAB Navigate, Library Services, My Account), Biola Websites (Main Biola Website, Biola LEARN, Giving Website (NetCommunity)), Campus Services (Adirondack (Housing), Authentication, Billing and Payment (TouchNet), Biola Directory, Transact, eAccounts, Printing (Pharos), Telephones, Timecard), Administrative Services (Banner, Cognos, Raiser's Edge, Perceptive Content (ImageNow)), and Network (VPN, Wired Network, Wireless Network).