Biola-NetID WiFi Connection Issue
Incident Report for Biola University
Identified
After 8/5/22 at 12:30pm, many Apple iOS devices (iPhone or iPad) that were previously connected to Biola-NetID WiFi may no longer connect automatically. In these cases, affected devices will show Biola-NetID as a saved WiFi network but repeatedly cycle as it fails to join.

To resolve this issue, the new WiFi certificate for Biola-NetID needs to be manually updated & trusted. Forgetting the network and rejoining will prompt the device to verify and trust the new network certificate (named network-access.biola.edu).

Instructions to perform this action can be found below. For assistance with these steps, or any Biola technology service, please contact the IT Helpdesk at it.helpdesk@biola.edu.

1. Navigate to the WiFi settings (Settings App > WiFi)
2. Under "My Networks" click the "i" icon next to Biola-NetID
3. Click "Forget This Network," when prompted click "Forget"
4. On the WiFi page, under select "Biola-NetID" to rejoin.
5. Enter in your NetID & Password and select "Join"
6. When prompted with the "Certificate" page, select "Trust"
7. Allow the device to reconnect and you should see a checkmark appear next to Biola-NetID confirming you've successfully reconnected.
Posted Aug 05, 2022 - 17:52 PDT
This incident affects: Network (Wireless Network).