Biola-NetID WiFi Connection Issue
Incident Report for Biola University
This incident has been resolved.
Posted Oct 10, 2022 - 10:38 PDT
After 8/5/22 at 12:30pm, many Apple iOS devices (iPhone or iPad) that were previously connected to Biola-NetID WiFi may no longer connect automatically. In these cases, affected devices will show Biola-NetID as a saved WiFi network but repeatedly cycle as it fails to join.

To resolve this issue, the new WiFi certificate for Biola-NetID needs to be manually updated & trusted. Forgetting the network and rejoining will prompt the device to verify and trust the new network certificate (named

Instructions to perform this action can be found below. For assistance with these steps, or any Biola technology service, please contact the IT Helpdesk at

1. Navigate to the WiFi settings (Settings App > WiFi)
2. Under "My Networks" click the "i" icon next to Biola-NetID
3. Click "Forget This Network," when prompted click "Forget"
4. On the WiFi page, under select "Biola-NetID" to rejoin.
5. Enter in your NetID & Password and select "Join"
6. When prompted with the "Certificate" page, select "Trust"
7. Allow the device to reconnect and you should see a checkmark appear next to Biola-NetID confirming you've successfully reconnected.
Posted Aug 05, 2022 - 17:52 PDT
This incident affected: Network (Wireless Network).