Console Copiers - Badge Scanning Not Available - Cannot Scan or Copy

Incident Report for Biola University

Resolved

The issue affecting copier badge tap, copy, and scan functionality has been resolved. Services are now operating normally.
Posted Feb 20, 2026 - 09:11 PST

Identified

PrinterLogic has confirmed the errors are related to yesterday’s update and has provided a patch for us to install.
Posted Feb 19, 2026 - 08:21 PST

Investigating

Following a PrinterLogic scheduled maintenance window our console copiers are no longer responding to badge scans. We have reported the problem to PrinterLogic and are working with them on a resolution.

Printing to the copiers continues to work.

While we are working on a permanent solutions, you may use desktop copiers for scanning and copying. Desktop copiers are located in the following buldings and departments:
Rose Hall - Mosaic Cultural Center, First Floor Lobby
Metzger Hall - Human Resources, Registrar's Office, Admissions
Student Services
Center for Marriage and Relationships
Chase Gym
Sutherland Hall - First Floor Lobby
Emerson Hall First Floor
Posted Feb 18, 2026 - 14:51 PST
This incident affected: Campus Services (Print and copy (PrinterLogic)).