Partial phone outage

Incident Report for Biola University

Resolved

All phone services have been restored.

Posted Jul 17, 2020 - 09:26 PDT

Update

The replacement router was installed and the configuration was loaded, but the affected phones are still not registering. We will continue work on the down analog lines first thing tomorrow with Cisco support.

Posted Jul 16, 2020 - 16:31 PDT

Identified

Analog phones in several campus buildings are down. This service outage does not affect Cisco desk phones or Jabber soft phones used by staff and faculty.

Posted Jul 16, 2020 - 08:56 PDT

This incident affected: Campus Services (Telephones).