IT will publish steps for how to resolve the Transact Eaccounts sign-in error by the end of the business day, August 10th.
Posted Aug 08, 2023 - 14:17 PDT
Update
IT is continuing to work with the ID Card Office and vendor for a solution. The workaround of adding a new account to access the application still applies.
Posted Aug 02, 2023 - 12:12 PDT
Identified
The eAccounts app for iOS and Android is experiencing issues with sign in. The issue has been identified but a fix is still being looked into. A workaround is to add a new account and sign in. See the following:
- Open the eAccounts app on your smartphone. - Tap the plus icon on the upper right corner of the screen. - Find or search for "Biola University" in the list of institutions. - Select the new "BU Azure SSO" sign in option, and tap “Sign In”. - Enter your email account and password, and complete the MFA verification.
You may contact IT Helpdesk at 562-903-4740 or it.helpdesk@biola.edu for further assistance.
Posted Jul 28, 2023 - 11:56 PDT
This incident affected: Campus Services (eAccounts).